The Local Commissioner is appointed by the Board of Directors of the Douglas Mental Health Institute as the Local Complaints and Service Quality Commissioner.

Patients who receive care at a mental health centre have very specific rights that are clearly defined by law.  

The Beneficiaries' Committee is an effective advocate for patients' rights. It informs beneficiaries of their rights and responsibilities,  fosters the improvement of their quality of the living conditions and assesses the level of satisfaction of the users about the services they receive from the hospital.

 Francine Y. Bourassa is the Ombudsman/Local Service Quality and Complaints Commissioner at the Douglas Institute

What recourse do I have if I am dissatisfied with the conclusion of the Ombudsman/Local Commissioner or if she has not reached a conclusion in the established timeframe?

What recourse do I have if I am dissatisfied with the conclusion of the Ombudsman/Local Commissioner or if she has not reached a conclusion in the established timeframe?

What recourse do I have if I am dissatisfied with ambulance (pre-hospital emergency) services?

How long does it take for the Ombudsman/Local Commissioner to reach a conclusion?

How long does it take for the Medical Examiner to reach a conclusion?

What recourse do I have if I am dissatisfied with a community organization?