Founded in 1955, the Users' Committee is an effective advocate for patient's (also called beneficiary or user) rights.

Who are the "users" of the Douglas Institute?

A user is any person who has received services from the Douglas Institute, irrespective of the nature or frequency of these services, within a period not exceeding 60 months.

Legal representatives of users of the Douglas Institute may also participate in and also elect the members of the Users' Committee.

These persons are:

  • The holder of parental authority of a user who is a minor, or the user's tutor
  • The curator, tutor, spouse, or close relative of a user of full age under legal incapacity
  • An authorized person mandated by the incapable user of full age before the persons' incapacity
  • A person proving he has a special interest in the user of full age under legal incapacity

Functions of the Users' Committee

  • Inform users of their rights and responsibilities
  • Foster the improvement of the quality of the living conditions of the users and assess their level of satisfaction about the services they receive
  • Defend the rights and the interests of users, or at the request of the user, the rights and the interests as a user before the institution or any competent authority
  • Accompany and assist a user, on request, in any action undertaken (as a user), including filing a complaint before the hospital Local Commissioner (ombudsman) (first recourse) or the protector of users (second recourse)


Douglas Institute
Burgess Pavilion, room D-0104
6875 LaSalle Boulevard
Montreal, (Quebec) H4H 1R3

Phone: 514-761-6131, ext. 2286
Fax: 514-888-4089